Privacy Policy

OGI SOFTWARE LLC has created this Privacy Policy to record and explain our commitment to privacy and as an agreement with our customers and with other third parties about our data-handling. This policy lists the types of potentially private data OGI SOFTWARE collects, explains how we use and protect that data, and discloses our key procedures surrounding privacy.

This Privacy Policy applies to OGI SOFTWARE LLC services (collectively, the “Service”) and to its website: www.OGI SOFTWARE

It forms part of a larger agreement between OGI SOFTWARE LLC and its customers, website visitors, and other users, consisting of the Terms of Service provided at the Terms & Conditions page, as well as the other documents referenced in the Terms of Service. Your use of the Service and of OGI SOFTWARE LLC’s website is voluntary. If you do not agree with the terms of this Privacy Policy, you should not provide us with any personal information, and you should leave the OGI SOFTWARE LLC website. By using our website or the Service, you signify that you agree with the terms of this Privacy Policy. We may change this Privacy Policy from time to time by posting a new version here (with a new Effective Date at the top), and the new version will become effective immediately.

The privacy of OGI SOFTWARE LLC’s customers and affiliates is important to us. Therefore:

  • OGI SOFTWARE LLC does not sell or rent personally identifiable information.
  • OGI SOFTWARE LLC does not spam, and its policies forbid use of the Service for spam.
  • OGI SOFTWARE LLC policy requires that all company employees sign a confidentiality agreement.

The confidentiality agreement includes the following affirmation:
I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary information subject to a duty on the Company’s part to maintain the confidentiality of such information and to use it only for certain limited purposes. I agree to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with the Company’s agreement with such third party.


  1. OGI SOFTWARE LLC collects and uses data from our customers and from visitors to our websites as follows:
    Visitor Number Tracking: OGI SOFTWARE LLC tracks the number of visitors to OGI SOFTWARE website, as well as the pages they visit within the sites and the hyper-links they use (if any) to leave. This doesn’t involve collection of any personally identifiable information. We use this information to analyze interest in and usage of the website and the Service.
  • Data Provided Through Inquiry Forms: Website visitors interested in the Service can fill out a sales inquiry form at the site. Those forms request company name, individual name, title, address, telephone number(s), and email address(es). OGI SOFTWARE LLC uses this information to contact the potential customer. We also use the information to generate statistics regarding interest in the Service. We might share these statistics with third parties, but they don’t include any personally identifiable information.
  • Shopping Cart and Portal Cookies: OGI SOFTWARE LLC’s computer network uses cookies to recognize visitors who use a shopping cart at OGI SOFTWARE LLC’s website. Our network also uses cookies to recognize customers who use the customer portal at OGI SOFTWARE LLC’s website. The cookies facilitate easy use of the shopping carts and the portal, as well as visitor number tracking, as explained in the first bullet above. Finally, we may in some cases use information generated through cookies to facilitate communications with visitors and customers (including sales calls). Our cookies have no other purpose.
  • Customer Account Information: When customers sign up for the Service, and during their Service relationship, we collect some or all of the following: company name, individual name, title, address, telephone number(s), email address(es), credit card number. We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history. OGI SOFTWARE LLC uses this information for customer support. We also use contact information to send customers Service-related announcements, including newsletters and notices of new Service features and related products and services provided by OGI SOFTWARE LLC partners. Customers can opt out of new product/service notices by sending an email to support@OGI SOFTWARE, or by following the unsubscribe instructions at the bottom of any one of the email notices. Finally, we generate statistical information regarding our customer-base and use it to analyze our business. We might share this statistical information with third parties, but it doesn’t include any personally identifiable information.
  • In all areas of the site where cardholder’s personal and credit card details, will be handled secure to ensure confidentiality and SSL encryption will be used to ensure sensitive data protection.
  1. OGI SOFTWARE LLC also sometimes:
  • Tracks the IP addresses of computers communicating (via e-mail or any other mechanism) with our customers’ systems and
  • Inspects data packets (“deep packet inspection” or “DPI”) solely for the purpose of trending and archiving specific threat types. Data described in the preceding sentence may include personally identifiable information. OGI SOFTWARE LLC uses this data solely to maintain the security of the Service.

Use of Personally Identifiable Information

  1. OGI SOFTWARE LLC doesn’t share personally identifiable information under any circumstances, except as provided in paragraph B below and except:
  • As requested by law enforcement agencies or required by law
  • To maintain the security of the Service and of OGI SOFTWARE LLC’s own network and data, including by assisting third party claimants in investigating security breaches
  • To collect money owed to OGI SOFTWARE LLC, including through legal proceedings, and
  • To identify, contact, or take legal action against customers or third parties violating OGI SOFTWARE LLC’s Acceptable Use Policy, interfering with property rights or with the Service, or breaking the law.
  1. OGI SOFTWARE LLC sometimes employs independent contractors to help run the Service, and such contractors may have access to data, similar to the access we give our employees. Also, OGI SOFTWARE LLC stores sales account data, including customer passwords and personally identifiable information, with a third party application service provider.

Data Protection

  1. OGI SOFTWARE LLC takes precautions to ensure that access to databases containing customer information is available only from within OGI SOFTWARE LLC’s internal network or through our sales application service provider. Further, we typically encrypt financial information during transmission, or use secure protocols. No protocol, encryption, or other precaution can provide complete security for electronic data, so we don’t provide a guarantee of security.
  2. OGI SOFTWARE LLC policy requires that all its employees execute a confidentiality agreement which includes the affirmation quoted above. Most contractors also sign a confidentiality agreement, with obligations similar to the employees’. (Customers and other third parties are not beneficiaries of the employee confidentiality agreement or of OGI SOFTWARE LLC’s agreements with independent contractors and so have no rights to enforce those contracts).

Changing Account Information
Customers can change their account information. All customers can access and change account information via the My Profile Page under the OGI SOFTWARE LLC site.

Reporting Misuse of Data
Customers and other third parties should contact OGI SOFTWARE LLC about any suspected misuse of their personally identifiable information or other data. All such inquiries or complaints should be directed to us via email to support@OGI SOFTWARE


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